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Contact Information

Have a question about a piece of jewelry, your order, customization, or our policies? Contact the Lumingem team using the details below.

Company Information

Lumingem is operated by Lumingem Inc.

Trade Name: Lumingem
Legal Company Name: Lumingem Inc
State of Registration: Montana, United States
Company Registration Number: D1672052

Registered Business Address:
1001 S Main Street, Suite 500
Kalispell, MT 59901
United States

This is our registered business address, not a retail store or an authorized return address. Please contact us for return instructions before sending any items.

Customer Support

Email: shopify@lumingem.com
WhatsApp: +44 7536 483891
Support Hours: Daily, 7:00 PM–11:00 AM the following morning, Eastern Standard Time (EST, UTC−5).

For order-related questions, please include your order number so we can help you more quickly.

For time-sensitive requests, including order changes or cancellations, please contact us on WhatsApp as soon as possible. We aim to respond within two hours during our support hours. Changes or cancellations cannot be guaranteed once processing or fulfillment has begun.