FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shipping & Delivery
1. Do you ship worldwide?
Yes! We offer tracked international shipping to most countries worldwide.
2. How long will it take to receive my order?
Processing Time: 1–3 business days.
Standard Shipping: 7–12 business days.
You will receive a tracking link via email as soon as your package ships!
3. How can I track my package?
Once your order has shipped, we will email you a shipping confirmation with a tracking number. You can also track it directly on our [Track Order Page].
Materials & Jewelry Care
1. What materials are Lumingem jewelry made of?
Our jewelry is crafted with premium S925 Sterling Silver, plated with 18K Gold or Platinum for extra durability and shine. All our main stones feature GRA-certified D-Color VVS1 Moissanite, offering the brilliant sparkle of diamonds at an accessible price.
2. Will the jewelry tarnish or turn my skin green?
No! All Lumingem pieces are hypoallergenic, nickel-free, and lead-free. Our thick 18K gold/platinum plating protects the jewelry from premature tarnishing and ensures it is safe for sensitive skin.
3. How should I care for my jewelry?
To keep your pieces shining like new, avoid direct contact with harsh chemicals, perfumes, and heavy sweat. Store them in your Lumingem pouch when not in use, and gently wipe with a soft microfiber cloth.
