TERMS OF SERVICE

Last updated: August 3, 2026

OVERVIEW

Welcome to Lumingem.

The terms “we,” “us,” and “our” refer to Lumingem. Lumingem operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Lumingem is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:

https://lumingem.com/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained any legally required consent to allow a minor dependent to use the Services on a device you own or manage.

To access or use certain parts of the Services, including purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping details.

You represent and warrant that all information you provide is accurate, current, and complete, and that you have the right to provide that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account. You may not sell, transfer, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to present our products and services accurately. However, colors, proportions, finishes, and other visual details may appear differently depending on your device, display settings, lighting conditions, and screen configuration.

Product images may be enlarged or styled to show details. Minor variations in color, appearance, measurements, stone placement, or finish may occur where products are handmade or contain individually produced components.

We do not guarantee that the appearance of a product on your screen will exactly match the product received.

Product descriptions, specifications, pricing, and availability may be changed at any time without prior notice. We reserve the right to discontinue products or limit quantities available to any person, geographic area, or jurisdiction.

SECTION 3 — ORDERS

Submitting an order constitutes an offer to purchase products from Lumingem. We reserve the right to accept, reject, limit, or cancel an order for any lawful reason.

An order is not accepted until payment has been successfully processed and we send an order confirmation or otherwise confirm acceptance.

Please review your order carefully before submitting it. Once processing or fulfillment has begun, we may be unable to cancel the order or change product selections, shipping details, or other information.

If we reject, modify, or cancel an order, we will attempt to notify you using the email address, telephone number, billing information, or other contact details provided at checkout.

Returns, refunds, and exchanges are governed by our Refund Policy:

https://lumingem.com/policies/refund-policy

You represent that products purchased through the Services are intended for lawful personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions may change without notice.

The price charged will be the price displayed at the time the order is submitted, subject to correction of obvious pricing or technical errors.

Unless otherwise expressly stated, listed prices do not include shipping charges, import duties, customs charges, brokerage fees, VAT, sales tax, or other government-imposed charges.

Shipping charges and applicable taxes will be shown at checkout where required or available.

Prices displayed through our online store may differ from prices offered through third-party marketplaces, physical stores, promotional campaigns, or other sales channels.

Promotions may be subject to additional terms. If promotional terms conflict with these Terms of Service, the promotional terms will control for that promotion.

You agree to provide accurate and complete billing, payment, and account information and to update that information when necessary.

You represent and warrant that:

1. The payment information you provide is accurate and complete.
2. You are authorized to use the selected payment method.
3. Charges associated with your purchase will be honored by the payment provider.
4. You will pay all valid charges, including applicable shipping charges and taxes.

SECTION 5 — SHIPPING AND DELIVERY

Order processing, delivery estimates, shipping charges, tracking, customs responsibilities, and related terms are described in our Shipping Policy:

https://lumingem.com/policies/shipping-policy

Delivery dates are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect or incomplete delivery information, severe weather, public holidays, transportation disruptions, government action, or other events outside our reasonable control.

Nothing in this section limits any consumer rights that cannot legally be excluded.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and their content, including trademarks, brand names, product names, logos, text, graphics, photographs, product images, videos, audio, layouts, designs, reviews, and software, are owned by or licensed to Lumingem and are protected by applicable intellectual property laws.

You may use the Services only for lawful, personal, and non-commercial purposes.

Unless we provide prior written permission, you may not reproduce, copy, modify, publish, distribute, transmit, display, sell, license, create derivative works from, scrape, download, or commercially exploit any portion of the Services or their content.

Nothing in these Terms grants you ownership of or a license to any intellectual property belonging to Lumingem, Shopify, or any third party, except for the limited right to access and use the Services in accordance with these Terms.

The name Lumingem, our logos, product names, designs, and slogans are trademarks or protected brand assets of Lumingem. Shopify names, logos, products, and services are trademarks of Shopify. Other names and trademarks belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools, applications, integrations, or services supplied by third parties.

We do not necessarily monitor or control such third-party tools. Access is provided on an “as is” and “as available” basis without endorsement or warranties from us.

Your use of third-party tools is at your own discretion and risk. You should review and accept the terms and privacy policies of the relevant third-party provider before using them.

New tools, features, and resources introduced through the Services will also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links, integrations, embedded content, or materials supplied by third parties.

We are not responsible for reviewing, controlling, or guaranteeing the accuracy, availability, security, or practices of third-party websites or services.

If you access a third-party website or service, you do so at your own risk. You should review the relevant third party’s terms, privacy policy, refund policy, and business practices before completing a transaction.

Questions or disputes concerning third-party products or services should be directed to the relevant third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Lumingem is powered by Shopify, which provides the ecommerce infrastructure that enables us to operate the Services.

However, purchases made through our store are transactions directly between you and Lumingem.

To the extent permitted by applicable law, Shopify is not responsible for the products sold by Lumingem or for any injury, loss, claim, dispute, or damage arising from a transaction between you and Lumingem.

You release Shopify and its affiliates from claims arising solely from your purchases or transactions with Lumingem, except where such release is prohibited by applicable law.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy:

https://lumingem.com/policies/privacy-policy

Certain information may also be processed by Shopify in accordance with Shopify’s applicable privacy policies.

Because the Services are hosted by Shopify, information submitted through the Services may be transmitted to and processed by Shopify and authorized service providers in countries other than the country in which you reside.

By using the Services, you acknowledge that you have reviewed our Privacy Policy and understand how personal information may be collected, used, disclosed, stored, and transferred.

SECTION 11 — FEEDBACK

If you submit reviews, photographs, videos, suggestions, ideas, comments, proposals, or other content to us (“Feedback”), you grant Lumingem a worldwide, perpetual, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, translate, publish, distribute, display, adapt, and promote that Feedback in any media for lawful business purposes.

You represent and warrant that:

1. You own or control all necessary rights to the Feedback.
2. Your Feedback does not infringe the rights of another person.
3. You have disclosed any compensation or incentive associated with the Feedback where required by law.
4. Your Feedback is accurate and complies with these Terms.

We are not required to keep Feedback confidential, pay compensation for Feedback, publish Feedback, or respond to Feedback.

We may remove or edit Feedback that we reasonably believe is unlawful, misleading, abusive, defamatory, obscene, infringing, fraudulent, or otherwise inappropriate.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Information on the Services may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, prices, promotions, shipping charges, availability, delivery estimates, or other matters.

We reserve the right to correct errors, update information, or cancel an affected order where permitted by law.

If an order is cancelled after payment due to an error, we will issue an appropriate refund to the original payment method.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

1. To violate any applicable law or regulation.
2. To infringe intellectual property, privacy, publicity, or other rights.
3. To harass, threaten, abuse, defame, discriminate against, intimidate, or harm another person.
4. To submit false, deceptive, fraudulent, or misleading information.
5. To distribute spam, malware, viruses, malicious code, phishing content, or unauthorized advertising.
6. To impersonate another person or misrepresent your identity or affiliation.
7. To interfere with the operation, security, integrity, or availability of the Services.
8. To collect personal information about others without authorization.
9. To bypass access controls, rate limits, security systems, robot exclusions, or other protective measures.
10. To scrape, copy, extract, resell, or commercially exploit content or data from the Services without authorization.
11. To use automated systems, bots, agents, spiders, or similar tools in a manner that violates these Terms or applicable law.
12. To use the Services for fraudulent payment activity, unauthorized resale, money laundering, or other unlawful commercial conduct.

We may restrict, suspend, or terminate access to the Services where we reasonably believe these Terms have been violated.

SECTION 14 — AUTOMATED AGENTS

This section applies when automated or semi-automated software, services, bots, or artificial intelligence agents access or interact with the Services.

Automated agents must not:

1. Conceal or misrepresent that their activity is automated.
2. Circumvent CAPTCHAs, access controls, security measures, or technical restrictions.
3. Mimic human behavior for the purpose of bypassing fraud prevention or platform safeguards.
4. scrape, extract, copy, purchase, or interact with the Services in violation of these Terms.
5. Interfere with the Services or impose an unreasonable burden on our systems.

We may limit or block automated access at any time.

SECTION 15 — TERMINATION

We may suspend or terminate your access to all or part of the Services where permitted by law, including where we reasonably believe that you have violated these Terms, engaged in fraudulent activity, created a security risk, or misused the Services.

You remain responsible for valid amounts due before termination.

Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, feedback, disclaimers, liability, indemnification, governing law, and dispute-related rights.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information made available through the Services is provided for general informational purposes.

To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis, except where an express written warranty or mandatory consumer right applies.

We do not guarantee that the Services will always be uninterrupted, secure, error-free, or available.

We do not exclude or limit warranties, guarantees, or consumer rights that cannot legally be excluded.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lumingem and its affiliates, officers, employees, agents, contractors, service providers, licensors, and partners will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses, including lost profits, lost revenue, lost savings, loss of data, or replacement costs arising from the use of the Services or products.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, willful misconduct, or other legally non-excludable matters.

Where liability cannot be fully excluded, our liability will be limited to the maximum extent permitted by applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lumingem, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable legal costs arising from:

1. Your material breach of these Terms.
2. Your violation of applicable law.
3. Your infringement of another person’s rights.
4. Your unlawful or unauthorized use of the Services.

This obligation will not apply to the extent a claim results from our own unlawful conduct, negligence, or breach of duty where such exclusion is required by law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with policies incorporated by reference, constitute the entire agreement between you and Lumingem concerning use of the Services and supersede prior communications or agreements concerning the same subject matter.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or transfer of the business, subject to applicable law.

SECTION 22 — GOVERNING LAW

These Terms and any dispute relating to the Services will be governed by the laws applicable to the jurisdiction in which Lumingem is legally established, without prejudice to any mandatory consumer protection rights available to you under the laws of your place of residence.

Where applicable law grants consumers the right to bring proceedings in their local courts, nothing in these Terms removes that right.

SECTION 23 — HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our practices, products, Services, legal obligations, or operational requirements.

The latest version will be posted on this page together with an updated revision date.

Where legally required, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms take effect constitutes acceptance of the updated Terms, except where applicable law requires express consent.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Email: shopify@lumingem.com
WhatsApp: +44 7536 483891

We will respond within a reasonable timeframe.